Frequently Asked Questions

We know that business (and life) doesn’t always run on a 9–5 schedule. While we typically operate during standard business hours, we’re flexible and open to discussing what works best for you. Need early-morning inbox support, after-hours help during a busy period, or occasional weekend availability? Let’s have a chat about what you need - we’ll tailor our support to fit your workflow and priorities.

As a virtual assistant service, we support clients across Australia and beyond. Our work is primarily remote, which means location is no barrier - we can assist you whether you're in a major city, a regional area, or overseas. If in-person support is ever needed, we’re happy to discuss flexible options that work best for you.

Working with a virtual assistant is simpler than you might think. It starts with a quick discovery call to understand what’s eating up your time. From there, you can delegate tasks like calendar management, inbox triage, travel bookings, and more. We handle the details while you stay focused on the big picture. Communication happens through the tools you prefer, and support runs smoothly in the background.

Not Your Average VA has grown beyond a one-woman operation into a trusted team of professionals. Our collective skills span executive assistance, document creation, event planning, bookkeeping, social media support, HR, and recruitment services. Depending on your needs, you'll be matched with the right team member - or a combination of us - to deliver tailored, high-quality support

So much more than you might think! Whether you're a business owner, executive, or just juggling a million things at once, we’re here to help lighten the load. You can delegate everything from executive admin, HR and recruitment support, and document formatting, to bookkeeping, social media management, travel planning, and event coordination. We also offer lifestyle assistance and personal concierge services - perfect for when work and life admin start to blur. If it’s time-consuming, repetitive, or just not the best use of your time, there’s a good chance we can handle it - efficiently, professionally, and with a smile.

We understand that every client’s needs are different. Whether you need one-off support for a specific project or ongoing assistance each week, we offer flexible arrangements to suit your goals and workload.

We’re built to grow with you. If your needs shift - whether it's more hours, new types of tasks, or additional support - we can scale up our services or bring in other team members with the right expertise.