Frequently Asked Questions

We primarily work within standard business hours, with flexibility built in where it genuinely adds value. Support arrangements are agreed upfront so expectations are clear on both sides. If your role requires coverage outside typical hours from time to time, we’re happy to discuss what’s appropriate and sustainable.

We support clients across Australia and internationally. Our work is primarily remote, which allows us to integrate seamlessly regardless of location. Where in-person support is required, this can be discussed on a case-by-case basis.

Working with us starts with a discovery call to understand how your business operates, what’s currently creating friction, and where support will add the most value. From there, we agree on scope, priorities, and ways of working. Once onboarded, we operate as an embedded extension of your business, handling agreed responsibilities with minimal hand-holding and regular, clear communication. The goal is simple: things run smoothly in the background so you can stay focused on decision-making, leadership, and delivery.

Not Your Average VA operates with a core point of contact, supported by a trusted team where needed. This means you benefit from continuity, accountability, and judgment, while also having access to additional expertise if your workload or requirements expand. You’ll always know who is responsible for your work and how to reach them.

We regularly work with confidential, commercially sensitive, and high-trust information, including board materials, HR documentation, and executive correspondence. Discretion, professionalism, and secure handling of information are foundational to how we work. Access, permissions, and communication protocols are agreed upfront, and we operate with the same care and judgment you would expect from an internal executive support function.

We work best with established business owners, executives, and non-executive directors who value clear communication, professionalism, and reliable follow-through. Our clients are typically running busy, growing organisations and want support that understands context, priorities, and decision-making, not just task execution.

There’s no one-size-fits-all commitment. Some clients engage us for specific projects, while others work with us on an ongoing basis. What matters most is clarity upfront. We’ll agree on expectations, priorities, and cadence so the arrangement works for your business and remains sustainable over time.

Businesses evolve, and support needs often change with them. If your priorities shift, your workload increases, or additional support is required, we can adjust scope or scale accordingly. Our model is designed to grow with you, without disruption or the need to start from scratch.

The first step is a discovery call. This gives us a chance to understand your business, your current challenges, and whether we’re the right fit. From there, we’ll outline a recommended approach and next steps. There’s no obligation, just a practical conversation to see if working together makes sense.